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Shipment & Delivery
- We ship always by Express courier
- Any order placed after 3pm on Friday is dispatched the following Monday. Our couriers go skiing at the weekend.
- Delivery times during particularly busy periods (Balck Friday week, Christmas) may be longer. We suggest ordering sufficiently in advance.
We strongly recommend purchasing our insurance for coverage of damages or losses during shipment. However, it's important to note that it does not cover cases of unrecognized signatures; in such cases, you will need to wait for the verification and investigation times set by the courier.
Upon delivery, carefully inspect the integrity of the package. If it's damaged, sign the receipt with a note of reservation. Additionally, check the contents within 3 days of receipt and report any errors or damages to us. Any claim related to transport damage or shipping errors reported beyond this period will not be considered.
Order Tracking
You can see the processing status of your order in your customer account. Once your parcel has been handed to the delivery carrier you can check the status by using the parcel service's tracking tool with your order tracking number (tracking number).
Shipment fees per Country
| AUT | Austria | * | * | 9.99 | 2-4 |
| BEL | Belgium | * | * | 9.99 | 2-4 |
| BGR | Bulgaria | * | * | 15.99 | 4-8 |
| CYP | Cyprus | * | * | 54.99 | 5-10 |
| CZE | Czech Republic | * | * | 13.99 | 3-6 |
| DEU | Germany | * | * | 9.99 | 2-4 |
| DNK | Denmark | * | * | 12.99 | 3-5 |
| ESP | Spain | * | * | 11.99 | 2-6 |
| ESP | Spain | Baleares | * | 44.99 | 8-12 |
| EST | Estonia | * | * | 15.99 | 4-8 |
| FIN | Finland | * | * | 25.99 | 5-10 |
| FRA | France | * | * | 9.99 | 2-4 |
| FRA | France | 2A | * | 45.99 | 8-12 |
| FRA | France | 2B | * | 45.99 | 8-12 |
| GRC | Greece | * | * | 45.99 | 5-10 |
| HRV | Croatia | * | * | 15.99 | 3-8 |
| HUN | Hungary | * | * | 15.99 | 3-6 |
| IRL | Ireland | * | * | 19.99 | 4-8 |
| ITA | Italy | * | * | 0 | 1-2 |
| LIE | Liechtenstein | * | * | 25.99 | 5-10 |
| LTU | Lithuania | * | * | 15.99 | 4-8 |
| LUX | Luxembourg | * | * | 9.99 | 2-4 |
| LVA | Latvia | * | * | 15.99 | 4-8 |
| MLT | Malta | * | * | 39.99 | 5-10 |
| NLD | Netherlands | * | * | 9.99 | 2-4 |
| POL | Poland | * | * | 15.99 | 3-6 |
| PRT | Portugal | * | * | 15.99 | 3-6 |
| PRT | Portugal | * | 9560-142 | 75.99 | 8-12 |
| ROU | Romania | * | * | 14.99 | 3-6 |
| SMR | San Marino | * | * | 15.99 | 1-2 |
| SVK | Slovakia | * | * | 13.99 | 4-8 |
| SVN | Slovenia | * | * | 15.99 | 3-6 |
| SWE | Sweden | * | * | 14.99 | 3-6 |